• Customer Service Lead

    Location US-IL-Willowbrook
    Posted Date 1 week ago(1 week ago)
    Job ID
    2018-22566
    # Positions
    1
  • Overview

    The Stein Mart story began more than 100 years ago in the Mississippi Delta with one family owned establishment. Today, Stein Mart has grown into a nationwide retailer with over 290 stores. Stein Mart’s success is attributed to our unique niche in the market offering current fashion trends at competitive prices paired with customer service and a personal shopping experience. Join the Stein Mart story today!

     

    Stein Mart is currently seeking a results oriented professional enthusiastic about customer service and fashion. We are looking for an individual with experience leading a retail team who can ensure the store is focused on achieving sales goals, customer service and the shopping experience.

     

    Responsibilities

    • Welcome and greet customers, modeling a positive customer service spirit, exhibiting a friendly and helpful attitude with customers and associates.
    • Work with the Store Management team to set expectations and achieve service standards at the front of the store.
    • Ensure high quality presentation at the front of the store.
    • Empower associates to ensure customer satisfaction.
    • Develop a thorough knowledge of Stein Mart's policies and procedures.
    • Provide leadership to Service Associates working at the registers and coordinate register activities.
    • Partner with the Store Management to interview and hire new team members.
    • Utilize Stein Mart training and development resources to develop job skills and provide information to help others learn.
    • Contribute to maintaining a safe and secure store environment.
    • Serve as a Manager on Duty by providing store leadership during a closing shift.

    Qualifications

    • High school graduate or equivalent (GED), Associates degree preferred.
    • 1 to 3 years applicable customer service work experience.
    • Experience working in a Windows environment; utilizing on-line reporting tools and e-mail.
    • Results oriented; demonstrated ability to make informed decisions, complete tasks and problem solve.
    • Effective oral and written communication skills.
    • Attention to detail with a high degree of accuracy.
    • Moderate physical effort required; standing and walking will constitute 95% or more of a work shift.
    • Use of equipment to include but not limited to, reading from a visual monitor, operating a computer keyboard and calculator.

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