• Senior Luxury Handbag Consultant

    Location US-IL-Deerfield
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-22959
    # Positions
    1
  • Overview

    The Senior Luxury Handbag Consultant (Senior Story Teller) is responsible for the sale of LXRandCo Modern Vintage Accessories from brands such as Louis Vuitton, Chanel, and Gucci. The incumbent will be accountable for managing all operational and financial aspects of their retail space. To be committed to establishing and maintaining high professional standards in the areas of sales performance, customer service, visual merchandising, inventory management, retail space operations, people management and development. The Senior Story Teller will demonstrate and uphold the vision of the company and will build and grow a successful team to create new stories and new life in each product.

    Responsibilities

     

    • Ensure the highest level of customer service is being provided by all staff members and follows the LXRandCo Story Telling Journey
    • Support other Story Tellers to achieve and exceed customer service goals
    • Recognize and motivate best sellers and excellent customer service while serving as a role model for both
    • Ensure clienteling activity are achieving desired target results
    • Resolve customer complaints and handle potential problem situations with customers (escalate if required)
    • Leads the sales floor and drives store results through the team
    • Establish, monitor and follow up on sales goals, sales plans and sales budget with District/Market Manager to optimize profit
    • Maintain optimum retail space staffing levels to deliver an exceptional customer experience while adhering to budgetary goals
    • Input, monitor, update and approve the staff planning of retail space schedules, time and attendance system
    • Drive the brand by supporting company marketing campaigns also creating retail space initiatives to drive results
    • Build strong relationships with the team, management, Head Office and Partners
    • Collaborate with corporate partners to participate in promotions and events
    • Ensure that merchandise is presented in a manner that will maximize sales and achieve optimal merchandise turn and are reflective of LXRandCo’s direction and build the brand
    • Direct inventory management and ensure retail space staff is trained with inventory management policies and procedures
    • Oversees and ensures efficiency of all retail space daily operational procedures
    • Managing merchandise requests for the retail space
    • Ensure all daily tasks are completed by staff members (end of day report, shipment confirmation, marketing confirmation)



    Qualifications

     

    • High school diploma or equivalent (required)
    • 1 to 3+ years of retail experience or supervisory experience
    • Excellent verbal and written communication skills, second languages are strong assets
    • Proficient in Excel, Word, Outlook and POS system
    • Demonstrated success in driving sales by leading and motivating a team
    • Highly resourceful, flexible and a proven ability to solve problems in a timely manner
    • Outstanding customer service
    • Ability to lift and carry 20lbs
    • Organization and strong time management skills
    • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends

     

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